At Wake Concept Hotel, we believe that true hospitality lies in the details—those thoughtful touches that transform a stay from ordinary to exceptional. To learn more about how we continuously refine the guest experience, we sat down with our General Manager, Darryl Agon, who shared insights into our latest initiatives designed to prioritize comfort, convenience, and sustainability.
1. Cleaner, Fresher Air with Kaltech Photocatalyst Technology
Q: One of Wake Concept’s newest room features is the Kaltech photocatalyst air filter. Can you tell us more about why the hotel invested in this?
Darryl Agon: Absolutely. We understand that air quality is a top concern for travelers, especially in a bustling city like Hong Kong. That’s why we’ve introduced Japanese-made Kaltech photocatalyst filters in every guest room. These filters don’t just purify the air—they actively disinfect and deodorize using advanced photocatalytic oxidation. It’s a small addition, but it makes a big difference in ensuring our guests breathe easily and enjoy a fresher environment.
2. In-Room Water Filters: A Convenient Response to HK’s Plastic Ban
Q: Hong Kong’s ban on single-use plastics has changed how hotels provide drinking water. How does Wake Concept handle this while keeping guest convenience in mind?
Darryl Agon: Many hotels have either removed complimentary water or placed dispensers in common areas, which isn’t always convenient. At Wake Concept, we’ve installed in-room water filters, allowing guests to enjoy clean, great-tasting water anytime without needing single-use bottles. It’s a seamless solution that aligns with both sustainability and guest comfort—because something as simple as water shouldn’t require a trip down the hallway.
3. Luxury Meets Sustainability with Shanghai Tang Green Toiletries
Q: Your toiletry amenities are another standout feature. Why did you choose Shanghai Tang-branded green products?
Darryl Agon: We understand that these details—whether it's the feel of the toiletries or the aroma they bring—play a role in the overall experience. Our choice to partner with Shanghai Tang aligns with our commitment to quality and environmental responsibility.
Going Beyond ROI: The Wake Concept Philosophy
Q: These initiatives may not always show a direct “return on investment.” How do you justify them?
Darryl Agon: Hospitality isn’t just about balance sheets—it’s about creating moments that matter. Whether it’s breathing cleaner air, having water at your fingertips, or enjoying a little luxury in your shower routine, these touches add up to a stay that feels considered and caring. At Wake Concept, we measure success in guest satisfaction and loyalty. And if we can do that while being kinder to the planet? Even better.
Stay tuned for more innovations—because at Wake Concept Hotel, the guest experience never stands still.
Experience the difference. Book your stay at Wake Concept Hotel today.
